01 Jul Recent Study Finds Aging Water Infrastructure Affects Water Utilities
A J.D. Power 2019 Water Utility Residential Study addressed water quality issues and provided insight into customer satisfaction drivers. There’s been a trend in sequential surveys with customer reports of water quality issues being down. However, water utilities nationwide are looking at a period of massive infrastructure investment and construction. According to J.D. Power, the ability of water utilities to manage the infrastructure investment process will be determined by how well they communicate with customers while minimizing service interruptions and quality issues. Key findings in the study include: declining...
